Complaints data
1st October 2023 to 31st March 2024
We do everything we can to ensure our customers have a brilliant experience whenever they use our services. However, despite our best efforts, sometimes things don’t go according to plan and, if this does happen, we do everything we can to make it right as quickly as possible and work hard to ensure it doesn’t happen again.
When our customers send us a complaint, we take them very seriously. No matter how big or small they are. Complaints help us to find areas we need to improve, and build products and services that our customers love.
Every six months, we submit the following data to the Financial Conduct Authority. This will include the data behind the number of complaints we received and how quickly we resolved them.