Zempler complaints team
Our complaints team
If you need to raise a formal complaint, you can contact us in three ways and we’ll do our best to resolve it for you as soon as we can.
If you haven’t already, it’s best to call our Customer Service team about your issue first, so that we can investigate and resolve your issue faster. Otherwise you can:
Send a letter to:
Zempler Bank Complaints Department, PO Box 5525, Manchester, M61 0QS
Send an email to:
If you don’t feel that we’ve been able to reach a satisfactory resolution to your complaint, you may contact the Financial Ombudsman.
Sending a letter to: Financial Ombudsman Service, Exchange Tower, London E14 9SR.
Calling them on the Financial Ombudsman Helpline: 0800 023 4567 (free to call from landlines), or 0300 123 9 123 (free to call on some mobile phone contracts, please check with your provider).
Sending an email to: [email protected]
If you'd like to see our full complaints handling procedure, please see this document.
Every six months we submit complaints data to the Financial Conduct Authority. View our most recent data here.