Neurodiversity

The Zempler Bank app gives you the freedom to manage your account in a way that suits you, without having to phone us. It’s easy to use, with a clear design and navigation. It is designed with accessibility at its heart, including clear bold writing and compatibility with features like inverting screen colours.

If your device uses fingerprint or face recognition, you’ll be able to log in without having to enter your password every time.

You can use the app to activate your card, get your PIN, check your balance, view your statements, make payments and manage your card(s).

If you’d like tips on how to change your device settings to make it even more accessible, you can use the My Computer My Way tool by AbilityNet. To do this, you’ll need to know what device you’re currently using.

Download the Zempler Bank app

Like the app, Online Banking is available to use 24 hours a day, seven days a week. If you’re using Online Banking, you can optimise your experience by adjusting the size of text and screen contrast, as well as changing your computer settings.

Find out how you can change your device settings using the My Computer My Way tool by AbilityNet.

To log in to Online Banking, you’ll be asked to verify it’s you by providing a verification code. You can get this code by logging into the Zempler Bank app, or if you can’t use the app, you’ll need to order a physical Code Key.

If you need added support at an ATM, you can use talking cash machines to take out cash, check your balance or change their own PIN number by using headphones to hear onscreen information. To do this, you’ll need to plug in a set of headphones with a standard 3.5mm jack plug to the audio jack to listen to the options that are provided on screen.

You can also change their PIN for their Zempler Bank card at any high-street ATM by selecting PIN services, which means you can choose a combination that is memorable for you.