Credit card getting started guide using the Zempler Bank app
How to get started with your Zempler Bank Credit Card
Log in to the Zempler Bank app using your username and password
Not using the Zempler Bank app?
It only takes a minute to download. Manage your spending and view your statements in-app.
Download the app
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Activate your card
Once your card arrives, you’ll need to activate it so you can start using it for purchases. You can do this using the app, Online Banking or by calling us on 0330 024 0924.
- Log in to the Zempler Bank app.
- Head to Cards > Activate.
Receive your PIN
Your PIN will be sent separately in the post to your registered address.
Your card is ready to use!
Make the most of your card using the Zempler Bank app:
- Access your account 24/7
- Track spending and see your statements on the go
- Itemised billing to track expenses more easily
- Make a payment
Safety reminder: Stay alert for scams!
- NEVER share personal details like usernames or passwords with anyone, even if the person claims to be from Zempler Bank.
- NEVER share one-time passwords (OTPs) or approve in-app requests for unknown transactions over the phone. If you don’t know what it’s for, hang up the call and call us on 0330 024 0924 immediately.
- Always be vigilant and if something doesn’t seem right, contact us immediately.
FAQs
If you see an error message, it could be due to the following:
Your username may be incorrect. Forgotten your username? Click here for help.
Your username may have expired. If it’s been a while since you created your login details and you haven't logged in, your username may expire.
To reactivate your username, please try to log in and follow the steps or you may need to call our Customer Service team.
Your password has been entered incorrectly. Your password is case sensitive so make sure you’ve capitalised the same letters that you did when you originally set your password.
Forgotten your password? Click here for help.
Your account is locked. If it says your account is locked, you won’t be able to log in. Please call our Customer Service team for help.