Early cancellation of Creditbuilder or Business Creditbuilder

To cancel in the Zempler Bank app:

1. Log in to the Zempler Bank app
2. Go to ‘Creditbuilder’
3. Select ‘Cancel Creditbuilder’
4. Read & follow the prompts
5. Your Creditbuilder will now be cancelled

To cancel  in Online Banking:

1. Log in to Zempler Online Banking
2. Go to ‘Add-ons’ and ‘Creditbuilder’
3. Select ‘Cancel Creditbuilder’
4. Read & follow the prompts
5. Your Creditbuilder will now be cancelled

Although you can close your Creditbuilder early, you’re still required to pay the remaining number of monthly account fees (up to 12 months’ worth). Once the remaining monthly account fees have been paid, we will report to the credit reference agencies that your monthly payments have been paid in full.

Plus, closing Creditbuilder doesn’t cancel the monthly fee for your Zempler Bank Account. 

You may be able to switch plans to one without a monthly fee once your Creditbuilder is closed.

To cancel in the Zempler Bank app:

1. Log in to the Zempler Bank app
2. Go to ‘Creditbuilder’
3. Select ‘Close Creditbuilder’
4. Review the amount to be repaid (this will be taken from your account balance)
5. Select ‘Repay and close’
6. Your Creditbuilder has now been fully paid and will now be closed

To close in Online Banking:

1. Log in to Zempler Online Banking
2. Go to ‘Add-ons’ and ‘Creditbuilder’
3. Select ‘Close Creditbuilder’
4. Review the amount to be repaid (this will be taken from your account balance)
5. Select ‘Repay and close’
6. Your Creditbuilder has now been fully paid and will now be closed