Review and switch to another pricing plan
If you find that you’re using your Zempler Bank account more or less than expected and would like to change account types, this can easily be done in Online Banking or the Zempler Bank app.
- Log in to the Zempler Bank app
- Go to ‘Settings’
- Select ‘Pricing Plan’ and then ‘View Plans’
- Check your options and choose your plan
- Make sure you read and understand your new plan’s terms and conditions as they may be different to your current plan
- We’ll switch you to your new plan straight away but it may take up to 2 days for some features of your new plan to become available
If you want to switch your pricing plan in Online Banking, go to Settings > Account details > scroll down to Pricing plan > then select the ‘Switch pricing plan' button.
If you’re on a pricing plan with a Creditbuilder add-on, you won’t be able to move to a Flexiplus account (for personal current accounts) or a Go account (for business current accounts) until you’ve completed or cancelled your Creditbuilder.
If you want to discuss your options, our Customer Service team can help. You can call them on 0330 024 0924.
Differences between pricing plans
Our pricing plans have different features and benefits so you’ll need to read these before you sign up to a Zempler Bank account or switch to another pricing plan.
Zempler Business Accounts
To review and compare Zempler Business pricing plans, head to our Business pricing comparison page.
You can switch from a Business Go account to a Business Extra account (or vice versa).
If you have a Business Premier account, you can switch to Business Go or Business Extra account. You won’t be able to then change it back.
Subject to eligibility, you may be able to switch to the Business Pro account, however you won't be able to change it back to Business Premier if you make this switch.
Zempler Personal Accounts
To review and compare our Personal pricing plans, head over to our Personal pricing comparison page.
Zempler Personal account customers can switch between Activeplus and Flexiplus (and vice versa). If you have an Activeplus account, you can also switch to the Freedom account.
Please make sure to read the terms and conditions before you switch pricing plans.
FAQs
If you are on a Business Go or Business Extra plan you can only switch pricing plans once within 60 days. If you’ve recently switched your Zempler Bank pricing plan and want to switch again, you’ll need to wait 60 days.
If you are on a Business Pro plan you can only switch pricing plans after 90 days. If you’ve recently switched your Zempler Bank pricing plan and want to switch again, you’ll need to wait 90 days.
No, if you switch from a Business Pro plan you will not earn interest on any funds held in an instant access savings pot.
It’s easy. You can do this in the app or Online Banking.
If you’re using the Zempler Bank app:
- Log in to the Zempler Bank app
- Click on ‘Settings’
- Then click on ‘Manage Account’. Here you’ll be able to see what current plan you’re on.
If you’re using Online Banking:
- Log in to Online Banking
- Click on ‘Settings’
- Go to ‘Account Details ’ to check what current plan you’re on.
The account fees and prices will be updated to reflect your new pricing plan within a few hours, but some features might take up to 2 days to become available.
Yes, it’s free to move to another Zempler Bank pricing plan.
To review and compare pricing plans, head over to the Business pricing comparison page for Business Accounts, or the Personal pricing comparison page for Personal Accounts.
Yes, we’ll transfer your existing Direct Debits, regular payments and Standing Orders.
Yes, all your planned payments will be paid on the date requested.
No, your Zempler Bank card will continue to work as normal. Your account number and sort code will also stay the same.
Yes, we’ll credit any eligible cashback payments to your new account.
Yes, if you switch account types, you’ll receive a pro-rata refund credited to your new account of the annual fee not used.