Support if you're worried about repayments
Support if you're worried about repayments
If you worry about your money or your ability to make repayments, we’re here to help.
If you've missed a repayment or are worried about money, give us a call on 0203 0595 784.
Support if you're worried about repayments
If you prefer to get independent, impartial, free and confidential help, you can speak to any of these helplines.
- Citizens Advice Bureau provides advice and support on a range of topics, from work issues to debt and money to health.
- StepChange gives free debt advice to help people deal with debt and find solutions to get them through.
- MoneyHelper offers free and impartial help with money, including in-depth guides and tools and calculators to help track and plan ahead.
- Business Debtline provides free and independent debt advice to businesses.
Warning signs of money problems
Anyone can find themselves in a difficult situation. It’s very common to feel isolated and alone when worried about money.
Signs of money problems affecting you include:
- Living beyond your means
- Overusing credit
- Struggling to pay debt or credit
- Financial avoidance (e.g. ignoring repayment finances)
- Being contacted by debt or credit collectors
- Signing documents you do not comprehend
Signs of money problems affecting business include:
- Cashflow in the red without a valid reason
- Paying suppliers late or missing payments altogether
- Less cash flow coming in or a shrinking list of orders
- Needing to find new sources of funding for the business
- Employees leaving or change in management structure
- Not submitting financial accounts on time
- Late or missed loan repayments
- Frequent and increasing borrowing of funds
FAQs
We can help. Please call our Credit Management Team directly to discuss the ways we can help you manage your repayments and reduce your debt.
Credit freeze
A credit freeze places a temporary block on your account during which you won’t be charged any interest or fees, and no payment is required. You won’t be able to use your card for new purchases during this period, but it does mean your balance won’t get any bigger.
Payment deferral
Allows you to pause your minimum payments for a month at a time, up to a maximum of 3 months, and you’ll still be able to use your card. It’s important to note, however, that interest and fees will continue to be charged to your account, which may mean future minimum payments are higher (and as a result, it may cost more and take longer to pay off your balance in the long term).
Relying on your overdraft to cover costs could mean you're spending more on interest than you need to be.
Use our overdraft calculator to see the cost of using your overdraft, and compare the cost to other ways of borrowing.
Using your overdraft or credit card consistently to borrow money can be expensive and may lead to financial difficulties. If you're concerned about making your repayments on time or have received communications from us about overdraft repeat use or credit card persistent debt, we can help.