How to make a payment
Payments can be made in the Zempler Bank app or in Online Banking. Here you can:
Add new payees
Send Faster Payments to any UK bank account
Set up one off or regular payments
Manage any Direct Debits set up on your account
International payments
We don’t currently allow international payments to be made from your Zempler Bank account.
Log in to the Zempler Bank app
Tap on the ‘Pay’ tab at the bottom of the screen.
Select ‘Make a Payment’.
If you've paid this person before, you can find their name in the list and tap to proceed with payment (if it’s a new payee, see ‘How to set up a payee’ guide below).
Enter details of payment
Enter the amount that you’d like to pay.
Enter a reference (this will appear on your statement and the payees).
Select the type of payment - for an existing payee, the reference you set for the original transaction will appear here:
- One off immediate payment
- One off future payment
- Repeat until a date
- Repeat for a number of payments
- Repeat until cancelled
Depending on the option you choose, enter any additional information related to dates, frequency and number of payments.
Confirm payment
Tap ‘Confirm’ to review the summary of your payment.
If all the information is correct, click ‘Pay’.
You may be asked to complete extra security steps. Once completed correctly, your payment will be processed.
How to pay someone using Online Banking
With Online Banking, you can make immediate payments and set up payments for the future. If you’re wanting to pay a friend, family member or someone else, here’s what to do:
Log in to Online Banking
Click ‘Payments and Transfers’.
Select ‘Make a Payment’.
If you have paid this person before, use the dropdown menu to select the payee (If it’s a new payee, see our ‘How to set up a payee’ guide below).
Enter payment details
Enter the amount of the payment.
Enter a reference (this will appear on your statement and the payees).
Select the type of payment:
- One off immediate payment
- One off future payment
- Repeat until a date
- Repeat for a number of payments
- Repeat until cancelled
Confirm payment
Click ‘Confirm’ to see the summary of your payment.
If all the information is correct, click ‘Confirm’.
FAQs
No, we don’t currently allow for international payments to be made from your Zempler account. However, you can receive international payments in certain currencies into your Zempler account.
Setting up a payee can make your payments easier, especially if you’re sending payments to someone on a regular basis. Here’s how to set one up in the app:
- Tap on the ‘Pay’ tab at the bottom of the screen
- Select ‘Make a Payment’ and then, depending on your device:
• iOS users: select 'Add new Payee'
• Android users: tap the green ‘+’ icon - You’ll then be asked to verify yourself (either by re-entering your password, or by using biometrics)
- To help avoid fraud, we'll ask you to check and confirm you want to add this payee
- Enter in the relevant payee information
- You have the option to select someone as a ‘trusted payee’ (ideal for someone you make payments to regularly). Making someone a trusted payee means one less security step next time you pay this person, saving you a little extra time.
- Confirm you understand and want to save payee
- Follow the instructions to complete payment. If you’re an iOS user, you’ll need to select your payee from your payee list and follow payment steps
- To edit or delete a payee:
• iOS users: To edit or delete a payee, go to the 'Manage my payees' screen and swipe from right to left on the payee name.
• Android users: To edit or delete a payee, go to ‘Add and Manage Payees’, select the payee you’d like to edit or delete and follow the steps
A trusted payee is someone that you know and plan to pay more than once. For example, a business supplier or a friend. If you save somebody as a ‘trusted payee’, it’ll be quicker to pay them in future.
If you make a payment to an untrusted payee or set up a standing order, you’ll need to do two steps of authentication each time, including a one-time passcode that will be sent to your registered mobile number.
- Log in to the Zempler Bank App
- Go to 'Settings' and select 'Manage Notifications'
- Under 'Payments & transfers', switch on 'App notifications' by swiping the toggle from left to right so it goes green
- Check your phone settings to make sure it allows app notifications from the Zempler Bank app