Confirmation of Payee

Confirmation of Payee (CoP) is an account name checking service for all incoming payments to Zempler Bank accounts. It helps make sure that payments being sent to Zempler Bank accounts aren’t accidentally sent to the wrong account and protects against Authorised Push Payment (APP) scams.

This means that if someone tries to pay you – whether by direct payment or standing order payment – they’ll need to confirm your name matches your Zempler Bank account name.

Once checked, one of three responses are provided – full match, close match or no match. The payer can then check and correct any details on their payment before they send it to you.

• Full match – the person or business paying you has used your correct account type and name and so the payment can continue.
• Close match – the person or business paying you has used a similar name to the one on your Zempler Bank account. The actual account name on your Zempler Bank account and account type will be checked by the sender bank. The sender bank can then choose to continue with the payment or double check with you first.
• No match – the person or business paying you has entered details that don’t match your Zempler Bank account. They can then choose to continue with the payment or not, so you may still get the payment anyway.

Not every bank offers CoP checks. If the bank of the person paying you doesn’t use them, then these checks won’t be carried out.