Set up and manage Direct Debits

You can set up Direct Debits to be paid from your Zempler account. Just set these up with the company you want to pay and provide your Zempler account details.

You’ll need:

• Your account number and sort code
• Bank Name: Zempler Bank Ltd
• Bank Address: Cottons Centre, Cottons Lane, London SE1 2QG

An additional benefit to our Direct Debit service is our insufficient funds alerts - if a Direct Debit looks like it's going to bounce, we'll alert you before your payment's due. So you'll have time to pay into your Zempler account if needed.

To view your active Direct Debits in the Zempler app: 

1. Log in to the app 
2. Click ‘Pay’ and ‘Direct Debit’
3. View your Active and/or cancelled Direct Debits 

To view your active Direct Debits in Online Banking: 

1. Log in to Online Banking 
2. Go to ‘Payments & Transfers’, then select ‘Direct Debits’
3. View your Active and/or cancelled Direct Debits 

To amend an existing Direct Debit, contact the company you have set up your Direct Debit with directly. 

The company you’re paying can also provide details on when the payments will be taken each month and the amount. 

To cancel an existing Direct Debit, select the Direct Debit in-app or Online Banking Go to Payments and transfers

• Select the active Direct Debit 
• Click cancel and confirm cancellation 

If you’d prefer to speak with us, give our Customer Service team a call who can cancel this for you.