Safe account scams
A ‘safe account’ scam is where a criminal gets you to move money into their account. Scammers will lie to you and make you think your account is at risk and then ask you to move money to a safe account.
Your money is safe with us
Zempler Bank, or any other legitimate bank, will never reach out and ask you to transfer money to keep it safe.
There’s been a spike in criminals pretending to be from trustworthy organisations, like banks or the police. A common tactic is to replicate the Caller ID of the organisation which means a call or SMS could appear as coming from Zempler Bank.
How to protect yourself
Be cautious of anyone reaching out and asking you to
Move money into a different account – especially for safety purposes
Provide any of the following:
- Your PIN
- Your Account Number
- Your 16-digit Card Number or the security code on the back of your card
- Your Online Banking Username or Password
- Any verification code from your Online Banking or app
- Your SMS one-time passcode
We’ll never contact you and ask for the personal information above. Scammers could reach out through a range of methods, most commonly calls. Here’s a guide on what to expect when talking to the Zempler Bank team.
To help remain safe, treat anyone contacting you to transfer money cautiously. If you’re ever unsure, hang up and call us back.