How Zempler Bank will contact you
Talking to the Zempler Bank team: what to expect
As a UK bank, customer safety is our number one priority. And it’s important that we help make sure our customers know how to spot any activities that may seem suspicious.
With our guide below, you should be able to tell whether any contact from us is legitimate or not and know when to get in touch with us if a call or message doesn’t sound right.
Personal information we’ll never ask for
Via email/text/phone
- Your PIN
- Your account number
- Your 16-Digit card number or the security code on the back of your card
- Your Online Banking username or password
- Any verification code from your Online Banking or Zempler Bank app, or
- Your SMS one-time password.
If you receive a call from someone claiming to be from Zempler Bank and requesting any of the information above, please end the phone call, and call our Customer Service team directly.
We'll never ask you to
- Transfer money into another account.
- Go to another website other than the Zempler Bank website.
- Call any other number than those that are on our contact us page.
- Download any software to gain remote access – this is an increasingly common scam where fraudsters will try to trick you into giving them access to your device and accounts.
We’ve recently seen fake emails from individuals pretending to be Zempler Bank related to a suspicious activity on a customer account. If you receive an email like this, don’t call the number listed in the email. Instead, go to the contact us page on our website and call the number listed there.
If you do ever come across an email or text message that you are unsure of or believe to be a scam, make sure you don’t open any attachments or click any links, and forward it onto our cybersecurity experts.
Keep yourself safe online
Create passwords that are difficult to guess and don’t use personal information. It pays to use a mix of upper and lower case letters, numbers and symbols.
Always use different passwords for your online accounts.
Never share your password or memorable questions with anyone, including Zempler.