We've changed our name to Zempler Bank
We've changed our name to Zempler Bank
It’s been a huge five years for Cashplus. We officially became a bank, developed lots of great new features for our products and have proved ourselves as a business that’s here to stay.
It’s time for a new name and a new look to reflect what we’ve become and what we’ll build in the future.
Cashplus Bank is now Zempler Bank
Whether you’ve been banking with us for days or decades, we wouldn’t be here without you. You made Cashplus Bank what it was. And if you're yet to join Zempler Bank, we hope to welcome you soon.
“We’re proud of everything we’ve done as Cashplus, but we know it’s time for a change. While cash remains important, we know that for many of our customers, it’s no longer the first word that comes to mind when they think about managing their money.
We want a name that will serve us and our customers for many years into the future, one that represents who we are today and our commitment to making money simpler”
Rich Wagner
CEO and founder of Zempler Bank
Different name, same bank
Although we’re no longer Cashplus Bank, we’re still the same team on the same mission - delivering banking products and tools our customers love.
- The way you contact us hasn’t changed.
- Your login and account details are the same.
- Beware of fraudsters pretending to be Cashplus or Zempler Bank
- Fraudsters may use our name change to pretend to be Cashplus or Zempler Bank to get you to do something so they can access your account.
- Remember, you don't need to do anything. If someone asks you for something, update your account or login details, it's a fraudster - hang up immediately.
- When we introduce our new cards, we'll let you know. You won't need to do anything to receive a new card either.
Your questions, answered
No, nothing. Your account number, sort code and login details are exactly the same. And our core products are all here to stay too – just better.
Zempler Bank is run by the same entity. Your account number, sort code and login details are staying exactly the same. Your card and any existing payments set up on your account will continue to work normally too.
No, you won't. If you receive such a request, this will be a fraudster and you shouldn't share any of this information. If you're ever unsure whether a request is genuinely from us, you should contact us.
If an individual asks you to share codes or login details, it's a fraudster.
- Ask for your login details like username and password outside of our banking app or Online Banking.
- Ask you to reveal your personal or card information like your card number, expiry date, PIN, One Time Passcode (OTP), or security number (that’s the one on the back of your card). Remember your OTP code is to authorise a payment or transfer. Please read the FULL OTP message before you enter the OTP code.
- Ask anyone else to contact you on our behalf asking for any account or personal details.
- Ask you to urgently move money from your account to another account.
- Offer to help you remotely and get you to install / share your screen.
- Ask you to forward any emails that you have received from Cashplus.
- Ask you to provide any details in order to cancel a transaction.
If you’re using the app, the way you log in is the same.
If you’re using Online Banking, the website link may look different but the way you use Online Banking (like making payments or viewing your balance) is the same.
No, your Cashplus account details remain the same with Zempler Bank.
Yes, your Cashplus card will still work. We’ll let you know when you can expect to receive a new Zempler Bank card later on.
No, we’ll be the same team with the same people, and the way in which you contact us will remain the same.
If you have questions we haven't answered here, our team are happy to help. Contact our Customer Service team who can answer any questions you have about your account. If you require additional support because of your health or circumstances, we can help you with this. Alternatively, you can share your situation through the Zempler bank app and one of our team will reach out to you.
Our legal entity was Advanced Payment Solutions Limited, trading as Cashplus Bank. Zempler Bank is now operating as Zempler Bank Ltd. We won’t use Advanced Payment Solutions Limited or Cashplus Bank anymore.
No, your account terms and conditions remain the same, except the name of our legal entity has changed from Advanced Payment Solutions Limited, trading as Cashplus Bank, to Zempler Bank Ltd.
It’s been a huge five years for Cashplus. We officially became a bank and have built tools and products that make money simpler, particularly for our small business customers who’ve faced so many challenges. And, as we've grown, we're proved ourselves to be a sustainable, profitable bank that's here to stay.
It’s time for a new name and a new look to reflect what we’ve become and what we’ll build in the future.
Zempler is our promise to you: simpler banking done to an exemplary standard. And we’re investing a lot to live up to it.
For starters, we’ve spent hundreds of hours interviewing our customers, listening to and acting on your suggestions. As a result, we’re making our website easier to use and improving our customer service so you can connect with our UK-based experts even faster.
Because if it’s not simpler and it’s not exemplary, it’s not Zempler.
My question isn’t answered
For all our most frequently asked questions and how to contact our UK based support team.
Check our Help Centre