Personal current account service information

To open any of our accounts, a new customer will need to provide us with the documents and information set out in the applying for a Zempler Bank account help page. We may request additional information or documents in individual cases. 

Note: this is a list of common actions. It does not represent the full list of actions you can take in relation to your account.

Financial Conduct Authority rules require us to provide them with a report of our complaints data every six months. In certain circumstances, we are also required to publish a summary of our complaints data.

The most recent summary is available on our Complaints data page.

The Financial Ombudsman Service publishes its complaints data every six months. You can see their complaints data about us at http://www.ombudsman-complaints-data.org.uk/

Go to our opening an account help page to find out how you can open an account, and what information and documents you need to give us to open an account.

How quickly do we open personal current accounts?

We give customers an account number and enable them to start paying into the account:

• the same day, for 99.37% of customers;
• on average, in 0.0 days; and
• within 1 days for 99% of customers.

These figures are based on the time taken from our receiving all the information and documents we ask for on our opening an account page, in a case where we don’t need any further information or documents to open the account.

How quickly do we give customers a debit card?

Once an account is open, we give customers a debit card:

• the same day, for 0.0% of customers;
• on average, in 6.6 days; and
• within 41 days for 99% of customers.

How quickly do customers get internet banking?

• the same day for 100% of customers
• on average in 0 days
• within 0 days for 99% of customer

How quickly is an overdraft available?

Not applicable to Zempler Bank as credit cannot be requested during the application process.

Replacing a debit card

How quickly do we replace debit cards which have been lost, stolen or stopped?

We replace debit cards:

• the same day, for 0.0% of customers;
• on average, in 3.7 days; and
• within 4 days for 99% of customers.