Contact us
Need help? We're on it
No issue is too big or too small - we're here to help
Help centre
Get quick answers to your questions in our Help Centre.
Useful contact numbers
UK Customer Service
Calling from abroad: +44 207 153 8940
We're available by phone Monday to Friday from 8am to 6pm, Saturday from 8am to 4pm and from 9am - 5pm on UK Bank holidays. Calls may be recorded. You can also check our Help Centre at any time.
Credit management queries
Our credit management team can help if you're having financial difficulties making a repayment.
We're available by phone Monday to Friday from 8am to 8pm, and Saturday 9am to 1pm.
24/7 help for lost or stolen cards
We're on hand 24/7 to help if you have lost your card or had it stolen. You can also temporarily block your card in your Online Banking Account.
Business partnerships or affiliates
Zempler Bank is leading the way towards smarter, simpler business banking. You can find out more about becoming a Zempler Bank partner here.
Media and press enquiries
Drop a note at [email protected].
Please note, this inbox isn't monitored for Customer Service queries.
Complaints team
If you need to raise a formal complaint, here's what to do. We'll do our best to resolve it for you as soon as we can.
Social media
You can connect with us via social media on the official Zempler Bank social media channels below.
X (formerly Twitter)
LinkedIn
Facebook
Important
For your security, do not engage with anyone claiming to be Zempler Bank, unless it is from our official channels listed above.
Please note, we are currently not active on the platforms below.