What documents you need to provide if you've been asked to verify your identity or address
There may be times when we ask you to verify your identity or address after your Zempler account has been opened. This is because something doesn’t look quite right with your account.
In these cases, we’ll contact you with information about the documents you need to provide and how to send them to us.
All documents need to be:
Clearly readable/not blurred or with a glare
Valid and current (not expired)
Dated in the last 3 months if providing a letter
Full document (both sides if applicable)
Current address shown
Documents you can provide for proof of identity and proof of address
Proof of identity
Proof of address
Requirement
Proof of identity
Yes
Proof of address
No
Requirement
Needs to be valid.
It can be a passport from any country.
UK passports do not need to be signed.
Proof of identity
Yes*
Proof of address
Yes*
Requirement
Can be a provisional or full licence.
Include copies of the front and back of your card (we won’t accept just the paper counterpart).
* Licence can’t be used for both proof of identity AND address – a secondary form of ID is also needed.
Proof of identity
Yes
Proof of address
No
Requirement
Include copies of the front and back of your card.
Proof of identity
Yes
Proof of address
No
Requirement
Include copies of the front and back of your card.
Proof of identity
Yes*
Proof of address
Yes*
Requirement
Include copies of the front and back of your licence.
* Licence can’t be used for both proof of identity AND address – a secondary form of ID is also needed.
Proof of identity
Yes
Proof of address
No
Requirement
Include copies of the front and back of your card.
Proof of identity
Yes
Proof of address
No
Requirement
Include copies of the front and back of your card.
Proof of identity
Yes
Proof of address
No
Requirement
Include copies of the front and back of your card.
Proof of identity
Yes
Proof of address
No
Requirement
Include copies of the front and back of your card.
Paper ID documents are not accepted.
Proof of identity
No
Proof of address
Yes
Requirement
This can be either an original statement or PDF dated within the last three months.
PDFs are only accepted if they’re accompanied by a Passport or UK Drivers Licence.
Full PDF bank statement should show full name, address, date and account details.
Documents cannot be a print out from Online Banking or a branch.
Proof of identity
No
Proof of address
Yes
Requirement
This needs to be a PDF or an original bill dated within the last three months and not a print out or copy.
We won’t accept mobile phone contracts.
PDFs are only accepted if they’re accompanied by a valid Passport or UK Drivers Licence.
Proof of identity
No
Proof of address
Yes
Requirement
A copy from the current or new tax year.
Proof of identity
No
Proof of address
Yes
Requirement
A copy from the current tax year.
Reminders, adjustment notices, demand notices for council tax all need to be dated within the last 3 months.
Proof of identity
No
Proof of address
Yes
Requirement
Must include your national insurance number and be dated within the last three months.
Proof of identity
No
Proof of address
Yes
Requirement
Must be dated within the last three months.
Can’t be a private tenancy agreement.
Proof of identity
No
Proof of address
Yes
Requirement
Must be an original statement dated within the last three months.
Documents cannot be an online account, branch or store print out.
Proof of identity
No
Proof of address
Yes
Requirement
Must be an original document dated within the last three months.
Documents cannot be an online account, branch or store print out.
Proof of identity
No
Proof of address
Yes
Requirement
Include a full copy dated within the last three months.
Proof of identity
No
Proof of address
Yes
Requirement
Must be an original statement dated within the last three months.
Documents cannot be an online account, branch or store print out.
Proof of identity
No
Proof of address
Yes
Requirement
Include a full copy dated within the last three months.
Proof of identity
No
Proof of address
Yes
Requirement
Must be an original document dated within the last three months and not a print out or copy.
If you have a special requirement which means you’re struggling to provide the required documents, help is available. Call us on 0330 024 0924.
FAQs
As a regulated financial institution, we have a legal obligation to ensure that the information we hold about our customers is correct to avoid any delays to compensation payments under the Financial Services Compensation Scheme (FSCS).
Where customer details appear to be incorrect or incomplete we will contact you to verify your identity or address.
If you don’t provide the documents requested, we may have to block or close your account.