What documents you’ll need to provide
When you apply for a bank account, checks need to be done to verify your identity
If we can’t verify your identity and address details during the application, we’ll request documents from you to open your account.
In these cases, we’ll send you a personalised email detailing what document(s) you need to provide, and how to upload them. If you haven’t seen this email, please check your spam folder or contact us.
Any documents you provide will only be used to verify your identity or address and will be processed and managed by us in accordance with our privacy policy.
All documents need to be:
clearly readable/ not blurred or with a glare
valid and current (not expired)
dated in the last 3 months if providing a letter
full document (both sides if applicable)
current address shown
Documents you can provide for proof of identity and proof of address
Proof of identity
Proof of address
Requirement
Proof of identity
Yes
Proof of address
No
Requirement
Needs to be valid.
It can be a passport from any country.
UK passports do not need to be signed.
Proof of identity
Yes*
Proof of address
Yes*
Requirement
Can be a provisional or full licence.
Include copies of the front and back of your card (we won’t accept just the paper counterpart).
* Licence can’t be used for both proof of identity AND address – a secondary form of ID is also needed.
Proof of identity
Yes
Proof of address
No
Requirement
Include copies of the front and back of your card.
Proof of identity
Yes
Proof of address
No
Requirement
Include copies of the front and back of your card.
Proof of identity
Yes*
Proof of address
Yes*
Requirement
Include copies of the front and back of your licence.
* Licence can’t be used for both proof of identity AND address – a secondary form of ID is also needed.
Proof of identity
Yes
Proof of address
No
Requirement
Include copies of the front and back of your card.
Proof of identity
Yes
Proof of address
No
Requirement
Include copies of the front and back of your card.
Proof of identity
Yes
Proof of address
No
Requirement
Include copies of the front and back of your card.
Proof of identity
Yes
Proof of address
No
Requirement
Include copies of the front and back of your card.
Paper ID documents are not accepted.
Proof of identity
No
Proof of address
Yes
Requirement
This can be either an original statement or PDF dated within the last three months.
PDFs are only accepted if they’re accompanied by a Passport or UK Drivers Licence.
Full PDF bank statement should show full name, address, date and account details.
Documents cannot be a print out from Online Banking or a branch.
Proof of identity
No
Proof of address
Yes
Requiremen
This needs to be a PDF or an original bill dated within the last three months and not a print out or copy.
We won’t accept mobile phone contracts.
PDFs are only accepted if they’re accompanied by a valid Passport or UK Drivers Licence.
Proof of identity
No
Proof of address
Yes
Requirement
A copy from the current or new tax year.
Proof of identity
No
Proof of address
Yes
Requirement
A copy from the current tax year.
Reminders, adjustment notices, demand notices for council tax all need to be dated within the last 3 months.
Proof of identity
No
Proof of address
Yes
Requirement
Must include your national insurance number and be dated within the last three months.
Proof of identity
No
Proof of address
Yes
Requirement
Must be dated within the last three months.
Can’t be a private tenancy agreement.
Proof of identity
No
Proof of address
Yes
Requirement
Must be an original statement dated within the last three months.
Documents cannot be an online account, branch or store print out.
Proof of identity
No
Proof of address
Yes
Requirement
Must be an original document dated within the last three months.
Documents cannot be an online account, branch or store print out.
Proof of identity
No
Proof of address
Yes
Requirement
Include a full copy dated within the last three months.
Proof of identity
No
Proof of address
Yes
Requirement
Must be an original statement dated within the last three months.
Documents cannot be an online account, branch or store print out.
Proof of identity
No
Proof of address
Yes
Requirement
Include a full copy from the current or new tax year.
Proof of identity
No
Proof of address
Yes
Requirement
Must be an original document dated within the last three months and not a print out or copy.
For partnerships or limited liability partnerships
If you're applying as a partnership or limited liability partnership, you'll need to send in the relevant documents for each partner involved, not just one.
For charities
If you’re applying as a charity, you’ll need to email [email protected]:
- a letter of authority on official letterhead, listing all trustees to the charity. It must be signed by a trustee
- proof of identity documents for each trustee to the charity.
If you have special requirement which means you’re struggling to provide the required documents, help is available. Call us on 0330 024 0924.